Shipping policy
Shipping Policy
At Keepsake Memorial Jewellery, every order is crafted with care and handled with the respect it deserves. Below you'll find everything you need to know about processing times and delivery.
Processing Times All orders are handcrafted to order. Please allow the following production times before dispatch:
- Standard items: 7–10 business days
- Made to order items 8 - 12 weeks
Once your order is ready, you'll receive a confirmation email within 48 hours of placing your order with your estimated dispatch date.
UK Delivery We offer free standard tracked shipping on all UK orders via Royal Mail. Tracking information will be emailed to you as soon as your order is dispatched.
Local Collection & Delivery Local collection is available from BB4 4NP, and local delivery is available within a five-mile radius. Please contact us at sales@keepsakememorialjewellery.co.uk to arrange this in advance.
USA & International Shipping
We are delighted to offer our handcrafted jewellery to customers in the USA and internationally.
Shipping Costs
UK delivery is free on all orders.
International shipping costs are calculated at checkout and are based on the destination and delivery service selected.
USA Customs, Duties & Taxes
Orders sent from the UK to the USA are international imports and may be subject to import duties, tariffs, taxes, customs charges or carrier handling fees.
Any import charges that apply to your order are the responsibility of the customer and are not included in the price paid to Keepsake Memorial Jewellery or in the shipping charge.
The amount payable is determined by US Customs and/or the delivery carrier and is outside our control. If charges are due, you may be contacted by the carrier or customs authorities and payment may be required before your parcel can be delivered.
Please be aware that the previous US $800 duty-free de minimis threshold for commercial shipments was removed on 29 August 2025. As a result, US import charges may apply even to lower-value commercial orders.
Customs clearance may also affect delivery times. Any delay caused by customs or the carrier is outside our control.
International Customers
Customers outside the UK are responsible for checking any import restrictions, duties, taxes or other charges that may apply in their country.
We cannot be responsible for charges imposed by customs authorities or delivery carriers in the destination country.
By placing an international order, you acknowledge that you are responsible for any applicable import charges and for complying with the import requirements of your country.
Delivery
Once your order has been dispatched, you will receive tracking information where a tracked service is available.
Please note that delivery estimates are not guaranteed and international parcels may take longer where customs clearance is required.
We cannot be responsible for delays caused by customs, postal services, courier companies or circumstances outside our control.
Tracking Once your order has been dispatched, you'll receive an email with your tracking details. Please allow up to 24 hours for tracking information to update.
Delays During busy periods such as Christmas, Valentine's Day, and Mother's Day, processing times may be slightly extended. We'll always communicate any delays as early as possible. Please note that once an order has been dispatched, delivery timescales are subject to the carrier and any customs processing, which are outside of our control.
Lost or Damaged Parcels If your order hasn't arrived within the expected timeframe, please check your tracking information first. If you're still concerned, contact us at sales@keepsakememorialjewellery.co.uk and we'll do everything we can to help resolve the issue promptly.