How to Send Ashes Safely by Royal Mail in the UK

If you've requested a collection pack from us, you may be wondering the best way to send your loved one's ashes back safely. This guide walks you through everything you need to know about posting ashes within the UK using Royal Mail — so you can have complete peace of mind from the moment you post to the moment we confirm safe arrival.

Why We Recommend Royal Mail Tracked Delivery

When you're entrusting us with something so precious and irreplaceable, we always recommend using Royal Mail Tracked 24 or Tracked 48 rather than a standard stamp service.

Here's why:

• Visibility — you can follow your parcel every step of the way and know exactly when it arrives with us
• Reliability — standard post has been experiencing delays, and untracked items can take significantly longer
• Peace of mind — a tracked reference means if anything is delayed, it can be investigated

We would be absolutely heartbroken if anything were to go missing in transit. Tracked delivery is a small extra cost for an enormous amount of reassurance.

Is It Legal to Post Ashes Within the UK?

Yes — Royal Mail permits the sending of cremated remains within the UK, provided they are packaged correctly and sent using an appropriate service.

How to Package Ashes for Posting

Packaging your ashes carefully before sending protects them throughout transit. Follow these simple steps:

Step 1: Secure the Ashes

• Place a small amount (approximately one teaspoon or less is all we need) into a small sealable grip-seal or ziplock bag
• Remove excess air and seal tightly
• Double bag for extra protection

Step 2: Cushion and Seal

• Wrap the sealed bags in tissue or bubble wrap
• Place inside a small rigid container such as a screw-top pot or sturdy tub

Step 3: Outer Packaging

• Place inside the collection pack envelope we have provided, or use a padded envelope or small cardboard box
• Seal securely with strong tape
• Avoid thin paper envelopes

Which Royal Mail Service Should I Use?

We recommend one of the following:

• Royal Mail Tracked 24 — next working day aim, full tracking
• Royal Mail Tracked 48 — two working day aim, full tracking
• Royal Mail Special Delivery Guaranteed — if you'd like the added security of a guaranteed next-day service with compensation cover

All three services provide a tracking number so you can monitor your parcel's journey to us.

Please keep your tracking number safe until we confirm your parcel has arrived.

What Happens When Your Ashes Arrive?

As soon as your parcel reaches us:

• ✔ It is logged and individually labelled with your name and order details
• ✔ You receive confirmation that your ashes have arrived safely
• ✔ Your jewellery creation begins with care and compassion
• ✔ Any unused ashes are respectfully returned to you with your finished piece

We understand how much trust goes into sending something so precious, and we treat every parcel with the utmost respect.

Still Have Questions?

If you're unsure about anything before you post, please don't hesitate to get in touch — we're always here to help guide you through the process. 🤍